REFUND POLICY

At 8o8, we are committed to providing a smooth and reliable ticketing experience. Please review our refund policy before making a purchase, as all sales are final except in specific cases outlined below.

 

1. No Refunds for Price Changes

Ticket prices on 8o8 are dynamic and may fluctuate due to demand, availability, and other factors. Once a purchase is made, the price is locked in, and we do not offer refunds, credits, or price adjustments for any changes in ticket prices before or after your purchase.

2. Refunds Only for Errors on Our Side

We will only issue refunds if the issue is due to an error on our part. Refunds may be granted in the following situations:

Incorrect ticket issuance (wrong event, date, or seat assignment caused by our system).

Duplicate charges (if you were charged twice due to a technical error).

Event cancellation or rescheduling where no suitable alternative is available.

Failure to receive tickets due to a system failure on our end (not caused by incorrect user input).

3. No Refunds for Personal Reasons

We do not offer refunds or exchanges for the following:

Customer change of plans or inability to attend the event.

Accidental purchases or dissatisfaction with the event.

Missed events due to personal reasons, including illness, transportation issues, or scheduling conflicts.

Technical issues on the customer's end, such as incorrect email input, spam filtering of ticket emails, or device-related problems.

4. Rescheduled or Postponed Events

If an event is rescheduled or postponed, your ticket will remain valid for the new date. Refunds will only be offered if the event organizer cancels the event completely and does not provide a rescheduled date.

5. Chargebacks & Disputes

Initiating a chargeback or payment dispute without contacting 8o8 first may result in a ban from future purchases on our platform. If you believe a charge was made in error, please contact our support team for assistance.

6. How to Request a Refund

If you believe you are eligible for a refund due to an error on our side, please follow these steps:

Contact our support team within 24hrs of your purchase.

Provide your order number, event details, and a description of the issue.

Our team will review your request and respond within 2 business days.

Refunds, if approved, will be processed back to the original payment method.

By purchasing tickets on 8o8, you acknowledge and agree to this refund policy. If you have any questions, please reach out to our support team.